Store Policies
Thank you for choosing Mutual Parts Online for your Propane parts and accessories!
Return Policies
General Guidelines
- The original sales receipt must accompany all return merchandise.
- New items returned will be credited the full purchase price and applicable taxes to the original credit card. Shipping and handling charges are not refundable.
- MutualPropane.com will only issue credit to the original credit card used for the purchase of the item(s) returned. Retail store credit cannot be given.
- All returned merchandise is subject to inspection and approval prior to credit being issued. Non-approved merchandise will be returned to the customer at their expense.
- We will not accept C.O.D. deliveries for shipped returns.
- We will not accept returns on custom-made parts.
Items incorrectly shipped to MutualPropane.com will not be returned to the customer.
Local Store Return
Please read the following instructions prior to making a return to your local Mutual Propane Parts Counter store location.
- All merchandise returned as NEW must be in its original packaging, unopened and uninstalled, including all original materials supplied with the product.
- All returns must be presented with the original purchase receipt! No exceptions!
Items returned for warranty may be exchanged or refunded at our discretion. Refunds will only be issued to the same card used for purchase of the item being returned and you must present this card; retail store credit will not be given.
Returning Parts to www.mutualpropane.com
- Should it be necessary to return part or all of your order to www.mutualpropane.com you may obtain your original order by logging in and attach that with your return shipment.
- You must provide a copy of the original purchase document, shipped with the product being returned.
- In order to protect yourself against lost or damaged return shipments, we suggest shipping with a carrier that provides tracking, insurance and delivery confirmation, such as U.P.S., Fed-Ex, or USPS. Return shipping costs are the responsibility of the customer and are non-refundable.
- For returns involving Warranty / Shipped in Error or product(s) Damaged in shipping, you will need to send us an Email via the Online Ordering section of the Contact Us page, or you may contact us toll free at 1-800-633-3574 extension 22 for assistance. You will need to specify the order number for the product you wish to return and be able to provide a brief description of the nature of the problem with the product. A Customer Satisfaction Agent will assist you with the return and provide a return code and prepaid return shipping label (if applicable) via Email.
Parts sent in Error or Damaged in Shipping
We will issue credit to the original credit card used for the purchase price, applicable taxes, shipping cost for items shipped in error or damaged in shipping. Credit will be issued automatically upon receipt and inspection of the item(s). If only a portion of your original order is returned, credit for the original shipping costs will be pro-rated.
Warranty / Defects
Warranty and/or Defective items should be covered under our warranty policy.
MUTUAL LIQUID GAS & EQUIPMENT CO., INC. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, MUTUAL LIQUID GAS & EQUIPMENT CO., INC.
WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, MUTUAL LIQUID GAS & EQUIPMENT CO., INC. IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS
AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY
EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. PROPER USE AND APPLICATION IS
SOLEY THE RESPONSIBILITY OF THE ?BUYER?.
THE PARTIES AGREE THAT THIS AGREEMENT, ANY SALES THERE UNDER, OR ANY CLAIM, DISPUTE
OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT
OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND MUTUAL LIQUID GAS & EQUIPMENT CO., INC., arising from, or
relating to this agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this agreement, or any related purchase SHALL BE GOVERNED BY THE LAWS OF
THE STATE OF CALIFORNIA, WITHOUT REGARD TO CONFLICTS OF LAW.
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