Store Policies

Store Policies for CannonCommerce.com:

CannonSafe and Gunvault are headquartered in San Bernardino California.
www.cannoncommerce.com / www.cannonsafe.com / www.gunvault.com / www.safarisafe.com

Credit Cards: Visa, MasterCard, and American Express are accepted here.
Please provide us with your correct ship to address. We do not ship to P.O. Boxes. Delivery confirmation via hand signature is required for all orders (except UPS shipments)
All Shipping charges will be in addition to, the complete purchase total of all individual line items listed, plus applicable sales tax if any.
Any potential return items must be pre-approved by the CannonCommerce support team. Online purchaser is responsible for return charges (see CannonCommerce.com's online return agreement below for details.)
Honoring State Regulations - California residents must be charged an 8% sales tax. No sales tax is applied to all orders outside of California. Deliveries of merchandise are made within the Continental USA and Canada only. Hawaii and Alaska deliveries are not exempted completely but restricted to smaller units – namely GunVault portable type units and Cannon accessories only. Orders to Hawaii and Alaska can not be processed online and must be done with a CannonCommerce sales representative over the phone. Interested parties wishing to purchase products in these states should call 800 242 1055 for shipping/order details.

CannonCommerce.com Online Purchase and Returns Agreement:

All products must be physically inspected BEFORE a signature is provided upon delivery. Any safe/product signed for and accepted becomes your responsibility for return or exchange not covered under the Defective, Wrong Product or Warranty rule exemptions.
It is the customer’s duty to inspect all merchandise PRIOR to delivery agent's departure. Any safe signed for and accepted becomes your responsibility for return or exchange not covered under the Defective, Wrong Product or Warranty rule exemptions.
NO returns UNLESS incorrect or defective items have been shipped to the customer. Exception items may be covered under the CannonSafe Limited Lifetime Warranty periods, or the GunVault 12 month limited Warranty Periods - see your owner’s manual for details on your specific individual product, and your specific individual warranty coverage(s). You can call our support team at (800)242-1055 of find additional information at www.cannonsafe.com or www.gunvault.com.
NO returns accepted without a Cannon/GunVault certified RA NUMBER. Contact our online support team at (800) 242-1055 for RA application submission. (RA: Return Authorization)
Any attempted returns received by us without an approved RA NUMBER will be immediately refused. All liabilities and additional incurred shipping costs will be the customer’s responsibility. CannonCommerce.com. Cannonsafe, Safarisafe and Gunvault, will not be responsible for lost or damaged products during transit in such cases where a RA number is not identified, issued, or previously authorized.
A printed copy of your email order confirmation, or Proof of Purchase receipt, or invoice and physical copy of delivery POD is required for all correspondence on all warranty/exchange/return requests. Any shipment damage claims must document abnormalities on the original delivery POD slip (POD: Poof of Delivery) for them to be admitted for review, and thereto must be within 30 Days of the original purchase. A valid serial number will be required as well.

Addendum GUNVAULT Direct & CANNONSAFE Direct SHIPPING & TERMS:

Accessory shipment services to include:
• Small items like Dehumidifiers - Pistol Kits - Light Kits - lower weight items, including portable smaller safes will be sent through UPS. UPS insured Ground is the standard default option selected for all shipments through CannonCommerce.com for items that fall within a reasonable weight limit. This shipping total is added to your invoice automatically at checkout.

Large Freight Shipment Services to include:
• Large Enclosure type - heavier safes - Full Size units - Curbside Delivery only. This is provided with the product delivered to the curb at the end of a driveway. It is the Customers sole responsibility to bring the freight up any drive path, inside a home, garage, or final destination, etc. Due to variable carriers and shipment providers - scheduled Drivers do not assist with un-packaging, inspecting, or any set-up with curbside delivery. In addition, debris removal is not included with your purchase, and in Home Installation is not included. This shipping total is added to your invoice automatically at checkout.
• Delivery agent will call customer to schedule a delivery appointment. It is customer’s responsibility to inspect all merchandise prior to carrier's departure from the delivery location. If the merchandise appears to be damaged, please note the imperfections on the freight bill and refuse shipment immediately. This will aid in a quicker return/replacement/refund request. Please contact our support team at (800) 242-1055 immediately upon faults found within an inspection. You should ALWAYS refuse shipment immediately if you notice something immensely damaged with your order, this assists to avoid costly shipping charges to you and fast turn around times for a potential replacement. In case of refusal of shipment - the safe will remain on the delivery truck and will be sent back to us. In such cases - please contact us at (800) 242-1055 to initiate a new replacement order be sent out.

*** Merchandise will not be delivered without a signature *** NO EXCEPTIONS ***

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